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Can I take a rain check on sale items? No, we don't offer rain checks. If we sell out you miss out (as they say)

Do you ship Internationally ? Not as yet, but if you live outside Australia and absolutely must have something from our website, please email sales@allterraingear.com.au and we will see what we can do.

Is your site secure ? Yep, sure is ! Watch for the padlock in the bottom right corner of your screen just before you enter your credit card details. In addition click on the floating logo that is always in the bottom left corner of your screen. This will confirm that we are who we say we are !

What payment methods can I use ? Payment by Visa, Bankcard and Mastercard are accepted through our electronice payment gateway with Eway, one of Australia's leading e-commerce payment gateways. This means that none of your credit card information is stored with us or on the website. We now also acceptPayPal if you need another alternative. This means you can pay thru your PayPal account (if you have one) or simply use your credit card.You don't have to be a PayPal customer to complete payment, just follow the prompts

When do you charge my credit card ? Your order will be charged thru Eway or PayPal to your credit card the same day you place the order. If for some reason we need to credit amounts to your credit card, this will be carried out by the same method.

What about refunds ? If there is a problem with any items, please email us and we will investigate as soon as possible. If you need to return an item for credit or exchange, you will need to obtain a Return Authorisation number, and remember that postage or freight is the responsibility of the customer.

Do you share my details with anyone ? No; we wouldn't like details about us being tossed around the world (unless you want to share our website address with your friends !), so any information you supply in purchasing from All Terrain Gear is kept strictly confidential. Credit card details are not stored with us at all, they are accepted thru either Eway or PayPal's encrypted and on-line payment system.


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